Shipping Policy

Orders are generally processed within one to three business days, Monday through Friday, excluding federal holidays. Orders placed before 3:00 p.m. Eastern Time may be processed the same business day, but same-day processing is not guaranteed.

High order volume, inventory review, payment verification, weather, or carrier interruptions may extend processing time. We will contact you using the email supplied at checkout if an order requires additional information.

VitaPep currently offers free standard shipping on orders delivered within the United States. Any faster service that is available for an order will be shown, together with its price, before payment.

Most U.S. orders arrive within 13 calendar days of the order date. Delivery dates are estimates, not guarantees, because carrier conditions are outside VitaPep’s control.

When tracking is available, it is sent to the email address associated with the order. A carrier may need additional time after the label is created before the first scan appears.

An order marked delivered by the carrier should first be checked around the delivery location and with other household members or building staff. If it still cannot be located, contact VitaPep promptly so we can review the available tracking information.

Review the shipping address carefully before placing an order. Send correction requests to info@vita-pep.com as soon as possible. We cannot guarantee a change after an order enters fulfillment, and VitaPep is not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout.

Contact info@vita-pep.com within seven days of delivery if an item arrives damaged, leaking, or incorrect. Include the order number and clear photographs of the product, packaging, and shipping label so the team can evaluate the shipment.

For a package that appears lost in transit, contact us with the order number and tracking details. Resolution may require completion of the carrier’s investigation.

International availability and shipping options are shown at checkout. The recipient is responsible for any customs duties, import taxes, brokerage charges, or destination-country restrictions unless checkout expressly states otherwise. Customs processing may extend delivery time.

For shipping help, email info@vita-pep.com with the order number and the email address used at checkout. Never send complete payment-card information by email.