Privacy Policy

• Contact and account information, such as your name, email address, telephone number, billing address, shipping address, and account credentials.
• Order and transaction information, such as the products purchased, order value, payment status, shipping method, and return history. Payment providers process full payment-card details; VitaPep does not receive or store complete card numbers through the storefront.
• Device and usage information, such as IP address, browser, device type, cookie identifiers, pages viewed, referring pages, and interactions with the site.
• Communications and support information that you choose to provide in an email, form, review, or customer-service request.

• Process payments, fulfill orders, provide tracking, and administer returns.
• Create and maintain customer accounts and provide customer support.
• Operate, secure, troubleshoot, and improve the storefront and customer experience.
• Prevent fraud, abuse, and other unauthorized activity.
• Send service messages and, when permitted, marketing communications. You can unsubscribe from marketing email using the link in the message.
• Meet legal, tax, accounting, regulatory, and contractual obligations.

VitaPep shares personal information only as reasonably needed to operate the business, complete a transaction, comply with law, or protect legal rights. Recipients may include Shopify, payment processors, fraud-prevention providers, fulfillment and shipping providers, customer-support services, analytics or advertising providers, professional advisers, and government authorities when legally required.

We may also transfer information as part of a merger, financing, acquisition, reorganization, or sale of business assets. VitaPep does not sell complete payment-card information.

The site and its service providers use cookies and similar technologies to keep the storefront working, remember preferences, measure use, prevent fraud, and understand marketing performance. Available controls depend on your browser and location. Blocking essential cookies may prevent parts of the site from working.

Where required, VitaPep provides a consent or opt-out control for nonessential analytics and advertising technologies. You can also review browser settings and the site’s customer-privacy options.

Information is retained for as long as reasonably necessary for the purposes described here, including order support, tax and accounting records, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by record type and applicable law.

VitaPep and its service providers use administrative, technical, and physical safeguards intended to protect information. No internet transmission or storage system can be guaranteed completely secure.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about certain disclosures, and to appeal a denied request. You may also have the right to opt out of certain targeted advertising, sharing, or sale as those terms are defined by applicable law.

To submit a request, email info@vita-pep.com and identify the request and the account or order email involved. VitaPep may need to verify identity before responding. An authorized agent may be required to provide proof of authority.

The site is not directed to children under 18, and VitaPep does not knowingly collect personal information from children under 18. Contact info@vita-pep.com if you believe a child has provided personal information so the request can be reviewed.

VitaPep is based in the United States. If you access the site from another country, information may be processed in the United States and other locations where Shopify and service providers operate, subject to the safeguards required by applicable law.

This policy may be updated to reflect changes in the storefront, service providers, or legal requirements. The revised version will be posted here with a new last-updated date.

Privacy questions and requests may be sent to info@vita-pep.com or mailed to VitaPep LLC, 66 Prospect St, Poughkeepsie, NY 12601, United States.