30-Day Money Back Guarantee Policy

30-Day Money Back Guarantee Policy

At Vita-Pep.com, we are committed to your satisfaction. We offer a 30-Day Money Back Guarantee to ensure that you can shop with confidence. Below are the details of our guarantee policy:

  1. Return Period: To be eligible for a refund, you must return the product within 30 days of your purchase date. Please note that the countdown starts on the purchase date, not the delivery date.

  2. Return Condition: Products must be returned to Vita-Pep.com in their original packaging. 

  3. Return Process:

    • To initiate a return, please contact our customer service team to receive a return authorization and instructions.
    • The product must be shipped back to us and received at our facility within the 30-day period. We recommend using a trackable shipping service to ensure the product arrives within the eligible return window.

  4. Refund Processing: Upon receipt of the returned product, our team will inspect the item(s) and process your refund. The refund will be issued to the original method of payment.

  5. Shipping Fees: Please be aware that delivery charges and return shipping fees are not refundable. Your refund will be the total amount of your purchase minus all shipping fees associated with the order.

  6. Exceptions: Certain types of items, such as perishable goods, personalized items, or health and personal care items, may not be eligible for a return. Please check our full return policy for more details on non-returnable items.

For any further questions or concerns regarding your return or refund, please contact our customer support team Info@Vita-Pep.com. We are here to help you every step of the way!